FAQ
Frequently asked questions
Absolutely! Aina Kinis uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact hello@ainakinis.com and we will contact you regarding an alternative method to place your order!
Unfortunately, we cannot cancel your order once it has been placed. If your order has not been shipped yet, please contact us as soon as possible to make any necessary changes to your order.
If your order has already been processed and shipped, we regret that we cannot make any changes. In this case, you will need to go through our return process. You can read more about our return policy here.
Your order will be processed and shipped within 1-3 business days (excluding Indonesian holidays) after placing it.
For orders within Indonesia, delivery typically takes 1-7 business days from the shipping date, depending on your location.
For international orders, Aina Kinis uses Pos Indonesia. Your package should arrive 5-14 business days after it has been shipped.
Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please email hello@ainakinis.com.
A Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at hello@ainakinis.com.